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Returns & Refunds

Return instructions

Please make sure to return or exchange the goods within 7 days after receiving the goods.

Please return the original purchaser's name, email address, mobile phone number, order number and the reason for the return, and we will assist you to provide service personnel to solve the problem.

The returned goods must be brand new and intact, otherwise no exchange will be accepted.

If the consumer's personal damage and use are caused by human factors, such as failure, damage, swelling, abrasions, scratches, dirt, incomplete packaging, etc. If the conductor and accessories are incomplete, returns will not be accepted.

Unmanageable situation

1. The briefing has been more than 7 days old and cannot be processed.

2. If the goods in the return order have been opened (for example, the outer film has been torn or the plastic bag of the goods has been opened), the return cannot be completed.

3. If the return and exchange do not match the order, all unordered goods (including gifts, etc.) will be returned and exchanged, which will affect your right to return.



If the return status is established, we will receive a returned return. A staff member will refund your sales by bank transfer without interest. The future remittance account must be an account opened for the orderer's account. To withdraw ATM or remit money to Australians, please provide your account name, bank name (Bank XX branch), bank XX account and other information, we will receive your complete refund information, and process the refund to your designated In the account.

If you pay by credit card, we must wait for the credit card company to enter the account, otherwise it may be refunded to you, or directly to your credit card account.

☆Remind you again

According to the "Consumer Rights Protection Law", the rights and interests of consumers' image is a succinct period of 7 days (the first day after the goods are harvested). This period is not a trial period. The goods must be brand new, unopened and packaged intact, and refunds will only be granted after cancellation. If the product has been opened, no refund will be given.

If you have any other questions, please write to the customer service e-mail, we will contact you as soon as possible!